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Booking, cancellation and stay terms and conditions
La Compagnie des Moëres – Creafield BV · Last updated: 28 August 2026
1. Booking
A booking can be requested through the website, by email, by telephone or through another booking channel offered by La Compagnie des Moëres.
The reservation is only confirmed once the deposit has been received
The booking applies only to the holiday home and the number of guests agreed at the time of booking.
The tenant is responsible for the accuracy of the information provided when making the booking.
2. Payment
The deposit must be transferred to the bank account of Creafield BV at the time of booking
IBAN: BE58 7360 2975 1479
Receipt of the deposit confirms the reservation. The remaining balance must be paid 9 weeks before arrival.
Any change to the number of guests must be requested in advance and is subject to confirmation by La Compagnie des Moëres.
3. Cancellation
Cancellations must always be made in writing, preferably by email to hello@lacompagniedesmoeres.be.
The cancellation date is the date on which La Compagnie des Moëres receives the written cancellation.
The following terms apply in the event of cancellation:
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More than 60 days before arrival: cancellation free of charge.
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From 60 days up to and including 30 days before the arrival date: 50% of the total accommodation cost is payable.
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Less than 30 days before the arrival date: 100% of the total accommodation cost is payable.
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In the event of a no-show or early departure, no refund will be provided.
If the amount already paid at the time of cancellation exceeds the amount due under the terms above, the difference will be refunded.
These cancellation terms take into account the fact that our holiday homes accommodate several guests. When a booking is cancelled at short notice, it is often difficult to re-let the property for the dates that become available.
We recommend taking out cancellation insurance if you are unsure about your travel plans.
These cancellation terms apply without prejudice to any mandatory legal provisions that apply.
4. Arrival and departure
The holiday home is available from 4 pm on the day of arrival.
Check-out must take place before 10 am on the day of departure.
By prior arrangement and subject to availability, departure may be extended until 6 pm. This is not possible during the holiday period in July and August.
A different arrival or departure time may only be arranged with prior approval.
5. Security deposit
A security deposit is required for the stay:
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Moerhuisje (max. 6 guests): €300
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De Schuur (max. 12 guests): €500
The security deposit must be paid into the Creafield BV bank account no later than 7 days before arrival:
IBAN: BE58 7360 2975 1479
Provided the holiday home has been used normally and no damage or missing items are found, the security deposit will be refunded within 10 days after your stay.
The security deposit covers any of the following:
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damage to the holiday home or its furnishings;
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missing or damaged inventory items;
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lost keys;
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excessive soiling;
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other reasonable costs directly resulting from the tenant’s stay or actions.
If the damage or costs exceed the amount of the security deposit, the remaining amount may be charged to the tenant separately.
Normal wear and tear will, of course, not be charged.
6. Use of the holiday home
The holiday home may only be used by the number of people specified at the time of booking and for whom the property is suitable.
De huurder verbindt zich ertoe de vakantiewoning, de inrichting en de aanwezige voorzieningen met de nodige zorg te gebruiken.
The tenant is responsible for any damage caused during the stay by themselves, their fellow guests or any other people they allow into the holiday home, to the extent that the tenant is liable under applicable law.
Any damage or missing items must be reported to La Compagnie des Moëres as soon as possible.
7. Force Majeure
If the stay cannot take place due to exceptional circumstances beyond the reasonable control of La Compagnie des Moëres, the tenant will be informed as soon as possible.
In that case, the parties will work together to find a suitable solution, taking the applicable law into account.
8. Liability
La Compagnie des Moëres makes the holiday home available in accordance with the arrangements agreed.
Creafield BV’s liability is limited to the extent permitted by law.
The tenant remains responsible for their personal belongings during the stay.
10. Applicable law
These booking and stay terms are governed by Belgian law, without prejudice to mandatory legal provisions applicable to consumers.
Disputes are handled by the competent courts in accordance with applicable Belgian legislation (the court in Veurne).
11. Contact
La Compagnie des Moëres is operated by:
Creafield BV, Moerkerkestraat 3, 8630 Veurne, Belgium. Company registration number: BE 0665.534.321. Tel.: +32 473 97 45 30. Email: hello@lacompagniedesmoeres.be.
Questions about your booking?
hello@lacompagniedesmoeres.be · +32 473 97 45 30
Questions about your data? hello@lacompagniedesmoeres.be ·
+32 473 97 45 30
Contents
6. Use of the property
7. Force majeure
8. Liability
9. Personal data
10. Applicable law
11. Contact