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Juridisch

Privacy statement

La Compagnie des Moëres – Creafield BV · Last updated: 28 August 2026

At La Compagnie des Moëres, part of Creafield BV, we value the protection of your personal data. This Privacy Statement explains which personal data we collect, why we use them and what rights you have.

1. Who processes your data

The controller responsible for processing your personal data is:

Creafield BV, Moerkerkestraat 3, 8630 Veurne, Belgium. Company registration number: BE 0665.534.321. Tel.: +32 473 97 45 30. Email:
Moerkerkestraat 3
8630 Veurne, België
Ondernemingsnummer: BE 0665.534.321
Tel.: +32 473 97 45 30
E-mail: hello@lacompagniedesmoeres.be
Website: www.lacompagniedesmoeres.be

2. Which personal data do we collect

Depending on your interactions with us, we may process the following types of personal data, among others:

  • first and last name;

  • address;

  • email address;

  • telephone number;

  • information needed for your booking and stay;

  • billing and payment details;

  • communications you have with us;

  • information you voluntarily provide when making an enquiry or booking;

We only collect data that are necessary for the purposes for which they are used.

3. What do we use your data for

We use personal data for purposes including:

  • processing and managing bookings;

  • responding to questions and enquiries;

  • communicating with you before, during and after your stay;

  • handling the administrative and accounting aspects of your booking;

  • fulfilling our legal obligations;

  • handling any complaints or disputes;

  • improving our services.

4. Newsletter

If you sign up separately, we may use your email address to send you our newsletter and other relevant communications from La Compagnie des Moëres.

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Subscribing to the newsletter is voluntary and is not a condition for booking or staying with us.

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You can unsubscribe at any time using the unsubscribe link in each newsletter or by contacting us at hello@lacompagniedesmoeres.be.

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After unsubscribing, you will no longer receive newsletters, except where we are still permitted or required to contact you for another lawful reason.

5. On what basis do we process your data

We process personal data where necessary:

  • to perform a contract, for example to process and fulfil a booking;

  • to comply with legal obligations;

  • for our legitimate interests, for example to ensure good administration and service delivery, while always taking your privacy rights into account;

  • on the basis of your consent, for example when you voluntarily subscribe to our newsletter;

6. Who do we share your data with

We do not sell your personal data.

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Where necessary to provide our services or comply with legal obligations, personal data may be shared with service providers who support us, such as administrative, accounting, IT or other professional service providers.

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Insofar as these parties act as processors, they may only process your data in accordance with our instructions and for the purposes for which the data were provided.

We also disclose personal data where we are legally required to do so.

7. How long do we retain your data

We do not retain personal data for longer than necessary for the purposes for which they are processed.

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Data relating to bookings, billing and accounting may be retained for longer where required by law.

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We retain newsletter data for as long as you remain subscribed, unless longer retention is necessary or permitted by law.

8. Security

We take appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, or other forms of unlawful processing.

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However, no method of storage or transmission over the internet can guarantee complete security.

9. Your rights

Under applicable data protection laws, you have the right to:

  • request access to your personal data;

  • have inaccurate data corrected;

  • have your data erased in certain circumstances;

  • have processing restricted in certain circumstances;

  • object to certain types of processing;

  • withdraw your consent where processing is based on consent;

  • have your data transferred to you or another party in certain cases.

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For questions or requests about your personal data, please contact hello@lacompagniedesmoeres.be.

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We may ask you to provide sufficient information to verify your identity before handling a request.

10. Making a complaint

Do you have a question or complaint about how we handle your personal data? Please contact us first. We will try to deal with your question or complaint as quickly as possible.

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You also have the right to lodge a complaint with the competent Belgian supervisory authority:

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Data Protection Authority (GBA), Drukpersstraat 35, 1000 Brussels, Belgium.

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Further information is available on the Data Protection Authority’s website.

11. Changes

We may amend this privacy statement from time to time, for example when our services or the applicable regulations change.

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The most recent version is always available at www.lacompagniedesmoeres.be.

Questions about your data?
hello@lacompagniedesmoeres.be · +32 473 97 45 30

Questions about your data? hello@lacompagniedesmoeres.be ·

+32 473 97 45 30

Contents

1. Who processes your data

2. What data do we collect?

3. What do we use your data for?

4. Newsletter

5. Legal basis

6. Who do we share your data with?

7. How long do we retain your data?

8. Security

9. Your rights

10. Making a complaint

11. Changes

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