Practical information
Family and friends
2 homes
Legal information
General terms and house rules
La Compagnie des Moëres – Creafield BV
Clear agreements make good friends.
Welcome to Moerhuisje or De Schuur. We do everything we can to make your stay pleasant and carefree. To ensure that everyone enjoys their stay, we ask you to respect the general terms and conditions and house rules below.
1. Landlord
The holiday homes are rented out by:
Creafield BV, Moerkerkestraat 3, 8630 Veurne, Belgium. Company registration number: BE 0665.534.321. Tel.: +32 473 97 45 30. Email: hello@lacompagniedesmoeres.be. Website: www.lacompagniedesmoeres.be.
Creafield BV’s holiday homes are offered under the name La Compagnie des Moëres.
2. Booking and payment
A booking is confirmed once the full rental amount has been received.
The full rental amount must be paid to the Creafield BV bank account at the time of booking:
IBAN: BE58 7360 2975 1479
Receipt of the full amount serves as confirmation of the booking.
The booking applies only to the property and the number of guests agreed at the time of booking.
3. Cancellation
Cancellations must always be made in writing.
The following terms apply in the event of cancellation:
-
More than 60 days before arrival: cancellation is free of charge.
-
Between 60 and 30 days before arrival: 50% of the total accommodation cost is payable.
-
Less than 30 days before arrival: 100% of the total accommodation cost is payable.
-
No refund is provided in the event of a no-show or early departure.
These cancellation terms take into account the fact that our holiday homes accommodate several guests. When a booking is cancelled at short notice, it is often difficult to re-let the property for the dates that become available.
We recommend taking out cancellation insurance if you are unsure about your travel plans.
4. Arrival and departure
The holiday home is available from 4 pm on the day of arrival.
Check-out is before 10 am.
Would you like to extend your weekend stay until 6 pm on Sunday? Please contact us in advance.
This is not possible during the holiday period in July and August.
A different arrival or departure time may only be arranged with prior approval.
5. Security deposit
A security deposit is required for the stay:
-
Moerhuisje (max. 6 guests): €300
-
De Schuur (max. 12 guests): €500
The security deposit must be paid into the Creafield BV bank account no later than 7 days before arrival:
IBAN: BE58 7360 2975 1479
Provided the property has been used normally and no damage or missing items are found, the security deposit will be refunded within 10 days after your stay.
The security deposit covers any damage, missing inventory items, lost keys, excessive soiling or other costs directly resulting from the tenant’s stay.
If the damage or costs exceed the security deposit, the remaining amount may be charged to the tenant separately.
Normal wear and tear will, of course, not be charged.
6. Care of the property
Please treat the property and its contents with care and use the property responsibly.
The tenant must ensure that the property remains in a proper and hygienic condition throughout the stay.
On departure, please leave the property swept clean.
Final cleaning is included in the price of your stay. However, this does not mean that the property may be left very dirty or neglected on departure.
7. Inventory and damage
An inventory is available in the property.
Please report any missing or damaged items as soon as possible on arrival.
Missing or damaged items identified during or after the stay may be charged to the tenant.
Removing items belonging to the property without permission is not allowed.
8. Beds and furnishings
Beds must not be moved to other rooms.
Furniture and other fixtures must not be moved without prior permission either.
9. Water, electricity and gas
Normal consumption of water, electricity and gas is included in the price of your stay.
Please use these resources reasonably and in an environmentally responsible way.
10. Cleanliness and waste
Please keep the property clean and tidy.
On departure:
-
sort waste and leave it in the designated place;
-
kitchen appliances are cleaned;
-
leave crockery and kitchen utensils clean and in their original places;
-
food is removed from the property;
-
the property is left swept clean.
In the event of excessive soiling or if additional cleaning is necessary, the additional costs may be charged to the tenant.
11. Smoking and safety
Smoking is not allowed in the holiday homes.
The use of e-cigarettes indoors is also prohibited.
Deep-frying is not allowed.
Smoke detectors, fire extinguishers and other safety equipment must not be disabled, moved or damaged.
The tenant must comply with all safety rules in and around the property.
12. Pets
Pets are not allowed unless express permission has been given in advance.
13. Wi-Fi and internet use
Wi-Fi is provided free of charge.
We cannot guarantee that the internet connection will be available or free from interruptions at all times.
The internet may only be used for lawful purposes. Illegal downloading, copyright infringement, hacking, fraud and other illegal activities are strictly prohibited.
14. Maximum occupancy
The maximum permitted number of guests is:
-
Moerhuisje: maximum 6 guests
-
De Schuur: maximum 12 guests
Additional guests are only allowed following prior consultation and agreement.
Without permission, no more people may stay overnight in the property than agreed at the time of booking.
15. Subletting
Subletting or making the holiday home available to third parties without permission is not allowed.
The person making the booking remains responsible for everyone staying in the property with them.
16. Peace and respect for neighbours
Please respect the peace and quiet of the neighbours and the surrounding area.
Parties and events are not allowed.
Other activities causing serious noise disturbance or nuisance are also prohibited.
17. Problems or defects during your stay
Is something wrong during your stay? Please let us know as soon as possible.
We will try to resolve any problems or defects as quickly as possible.
You can contact us at:
18. Personal belongings
The tenant remains responsible for their own personal belongings.
The landlord cannot be held liable for the loss, theft or damage of personal belongings, except where the landlord is liable under the law.
19. Liability
The landlord makes every effort to provide the holiday home in a safe and well-maintained condition.
The tenant is responsible for using the property, furnishings and facilities with care and in a safe manner.
The tenant is liable for damage caused by themselves, their party or anyone granted access to the property with their permission, insofar as such damage is attributable to the tenant.
The landlord cannot be held liable for damage, injury, loss or other harm insofar as it is not legally attributable to the landlord.
No provision of these terms is intended to exclude the landlord’s statutory liability where such an exclusion is not permitted by law.
20. Force majeure
If circumstances beyond the landlord’s reasonable control prevent the landlord from making the holiday home available, the landlord will inform the tenant as soon as possible and seek a suitable solution.
22. Applicable law
The agreement between the landlord and the tenant is governed by Belgian law.
We will first try to resolve any disputes by mutual agreement.
Consumers’ statutory rights remain applicable at all times.
23. Agreement to the terms
By making a booking, the tenant declares that they have read and agree to these general terms and conditions and house rules.
Thank you for respecting these agreements. We wish you a pleasant and carefree stay at Moerhuisje or De Schuur!
Questions about your stay?
hello@lacompagniedesmoeres.be · +32 473 97 45 30
Questions about your data? hello@lacompagniedesmoeres.be ·
+32 473 97 45 30
Contents
5. Security deposit
6. Care of the property
7. Inventory and damage
8. Beds and furnishings
9. Water, electricity and gas
10. Cleanliness and waste
11. Smoking and safety
12. Pets
13. Wi-Fi and internet use
14. Maximum occupancy
15. Subletting
16. Peace and respect for neighbours
17. Problems during your stay
18. Personal belongings
19. Liability
20. Force majeure
21. Privacy
22. Applicable law
23. Agreement to the terms